Shipping
We work to get your order packed and on its way as quickly as possible. Orders are processed and shipped after payment is confirmed, and you'll receive a confirmation email with tracking information as soon as your order is on the move. Delivery timeframes and shipping costs are shown at checkout based on your delivery address.
If you have a question about an order that's already been placed, contact us with your order number and we'll track it down.
Returns
We want you and your pet to be happy with your Dezkee gear. If something isn't right, reach out to us through the contact page with your order number and a quick note about the issue, and we'll work with you on a solution.
For the fastest help with a return or exchange, please have the following handy:
- Your order number
- The product name or item received
- A short description of the issue
For full details of our formal policies, please see our store policies, which are linked in the footer of this site.